FLYING FUR RANCH

Policies

Most of our joeys are ready to be shipped at 8 weeks oop. On the more expensive ones, we sometimes prefer to hold them until they are 10-12 weeks oop. It depends on the buyers experience and our comfort level at the time. We reserve the right to interview the prospective caretaker and the right to deny to sell to anyone that we feel is not qualified to care for these lovely creatures.

DEPOSITS are required to hold joeys until they are weaned and ready to be shipped. 25% is the normal deposit amount with a $50 minimum. Deposits are non-refundable. Before shipping, full payment is necessary and personal or business checks will have to clear the bank. The balance is due at least 1 week before shipping.

Together, we will agree on an approximate SHIPPING DATE at the time the deposit is made. If full payment is not received prior to that date, we reserve the right to charge $20 per week for additional care. If the agreement is violated, we also reserve the right to cancel the sale and refund all payments with the exception of the non-refundable deposit and care fees.

SHIPPING is done only to states where sugar gliders are legal to keep. Shipping and handling costs on Continental Airlines, our preferred shipper, is $195. That includes airfare, a sleeping pouch, sample feed, a care sheet and a reusable shipping container. If we are forced to use another airline, shipping will cost a minimum of $275. Multiple gliders can be shipped at no additional costs.

We GUARANTEE live delivery. Before receiving the glider, the buyer needs to have access to a veterinarian that is willing to handle sugar gliders. Not all vets are qualified or willing. The gliders will be vet checked before shipping and, for any guarantee from us, must be vet checked within 3 working days of receiving. If the glider arrives in a poor condition, it must be taken to the vet immediately. If it is determined that the illness resulted from our facility or mis-handling, we will assist in the cost of the care. We will require an official report from the attending veterinarian and may request that our vet be allowed to interview your vet. A full refund or replacement will be considered if it is determined that we were somehow at fault. If the glider is ill, we may require that it be returned to us before we refund or replace it. If it dies, we may require that the body be returned to us by overnight delivery so that we can have a necropsy performed. The outcome will determine if there is to be a refund or replacement.

This guarantee does not cover accidents, negligence or mistreatment by the buyers.

For the safety of any other gliders that may already live in your household,

it is always suggested that any new glider be quarantined until it is determined that they are perfectly healthy.

CANCELLATION POLICY

The buyer will automatically forfeit the down payment if he/she cancels the sale.

If we cancel the sale due to unforeseen health or delivery issues, we will issue a full refund.

THESE POLICIES ARE SUBJECT TO CHANGE

HOME AVAILABLE JOEYS ADULTS,PAIRS COLOR MUTATIONS